Privacy Policy
Last updated: January 2024
Introduction
Valley Voyage ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
Information We Collect
We may collect and process the following data about you:
- Identity Data: includes first name, last name, and title
- Contact Data: includes email address, postal address, and telephone numbers
- Transaction Data: includes details about payments and bookings you have made with us
- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: includes information about how you use our website and services
- Marketing Data: includes your preferences in receiving marketing from us
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your travel bookings and enquiries
- To communicate with you about your bookings and our services
- To improve our website and customer service
- To send you marketing communications (where you have consented)
- To comply with legal and regulatory requirements
- To detect and prevent fraud
Legal Basis for Processing
We will only process your personal data where we have a legal basis to do so. The legal bases we rely on include:
- Contract: where processing is necessary for the performance of a contract with you
- Legitimate interests: where processing is necessary for our legitimate business interests
- Consent: where you have given clear consent for us to process your personal data
- Legal obligation: where processing is necessary to comply with the law
Data Sharing
We may share your personal data with:
- Travel service providers (airlines, hotels, tour operators) as necessary to fulfil your bookings
- Payment processors to handle transactions securely
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For booking records, we typically retain data for seven years following the completion of travel.
Your Rights
Under data protection laws, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Valley Voyage
47 Marine Parade
Brighton, BN2 1PE
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.